If you’ve ever tried to find the right Civil ID Office, you already know how confusing it can get. You check one timing online, reach the office, and then realize biometric hours are different, or worse, you’re at the wrong branch.
In this blog, I’ll walk you through Civil ID office locations, updated timings, and which PACI center you should actually visit based on your situation.
Civil ID Offices in Kuwait
Before going into details, here’s a quick snapshot of the main Civil ID offices (PACI centers) in Kuwait:
| Office Name | Location | Working Hours | Main Services |
|---|---|---|---|
| South Surra | Hawalli Area | Morning & Evening | All Civil ID Services |
| Jahra | Al Jahra | Morning | Renewal & Collection |
| Ahmadi | South Kuwait | Morning | Renewal & Collection |
| Farwaniya | Central Area | Morning | Limited Services |
| Al Qurain | Mubarak Al-Kabeer | Morning | Renewal & Collection |
| Kaifan / Adaliya | Central Kuwait | Morning | Renewal & Limited Services |
Main Civil ID Office Locations (PACI Centers)
Let me break down the most important offices so you know exactly where to go.
South Surra Civil ID Office (Main PACI Center)
This is the head office of Civil ID and the busiest office in Kuwait.
- Timings:
- Morning: 8:00 AM – 1:00 PM
- Evening: 3:00 PM – 7:00 PM
- Services Available:
- New Civil ID application
- Biometric registration
- Renewal
- Card collection
- Location: South Surra (Hawalli Governorate)
Jahra Civil ID Office
If you live in the western part of Kuwait, this branch is more convenient.
- Timings: Morning hours only
- Services:
- Civil ID renewal
- Card collection
- Location: Al Jahra
Ahmadi Civil ID Office
Perfect for residents in the southern region.
- Timings: Morning hours
- Services:
- Renewal
- ID collection
- Location: Ahmadi Governorate
Farwaniya Civil ID Office
This branch mainly handles basic services.
- Timings: Morning hours
- Services:
- Limited Civil ID services
- Collection
- Location: Farwaniya
Al Qurain Civil ID Office
The office is also a handy service to any resident within the surrounding residential or residential quarters within the Mubarak Al-Kabeer region.
- Timings: Mornings (usually 8:00 AM -1:00 PM)
- Services Available:
- Civil ID renewal
- Card collection
- Basic ID services
- Location: Al Qurain
Kaifan / Adaliya Civil ID Office
This office caters to the residents of central places in Kuwait, such as Kaifan and Adaliya.
- Timings: Morning hours (around 8:00 AM – 1:00 PM)
- Services Available:
- Civil ID renewal
- ID collection
- Limited services
- Location: Kaifan / Adaliya
Civil ID Office Timings (Updated 2026)
Knowing of timings is very essential since not every service is made at any given moment.
Standard Working Hours
- Sunday to Thursday: 8:00 AM – 1:00 PM
- Some offices reopen in the evening (mainly South Surra)
Weekend Timings
- Most offices are closed on Friday
- Saturday hours may vary depending on demand
Ramadan Timings
During Ramadan, timings are usually reduced:
- Around 10:00 AM – 2:00 PM
Supposedly, during Ramadan, always check twice; the schedules alter all the time.
Biometric Timings
Biometric services often have separate time slots, usually:
- Morning only
- Appointment-based in some cases
Which Civil ID Office Should You Visit?
This is where most people get confused, so let me simplify it for you.
- New Civil ID / First-time application:
- Visit South Surra (Main PACI office)
- Civil ID Renewal:
- You can go to Jahra, Ahmadi, or South Surra
- Lost or Damaged Civil ID:
- South Surra is recommended
- Biometric Registration:
- Only specific centers (mainly South Surra)
Services Available at Civil ID Offices
Here’s what you can get done at PACI centers:
- New Civil ID issuance
- Civil ID renewal
- Address change
- Biometric registration
- Civil ID card collection
Required Documents for Civil ID Services
Let’s quickly go over what you need.
- For New Civil ID
- Passport copy
- Visa copy
- Photos
- Proof of address
- For Renewal
- Old Civil ID
- Updated details (if any)
- For Replacement (Lost ID)
- Copy of lost ID (if available)
- Passport
- Payment for replacement
How to Check Civil ID Status Online
Before visiting any office, I highly recommend checking your Civil ID status online.
You can:
- Visit the official PACI website
- Enter your Civil ID number
- Check if your card is ready
Tips Before Visiting Civil ID Office
From my experience, these small tips make a huge difference:
- Go early in the morning to avoid long queues
- Always carry original documents
- Double-check timings before visiting
- Use online services whenever possible
- Avoid peak days (Sunday & Monday are usually busy)
FAQs – Civil ID Offices in Kuwait
What are the office times in Kuwait Civil ID?
Offices are in most cases between 8:00 AM and 1:00 PM and some may have evening hours.
What is the principal office of the Civil ID?
South Surra is the main PACI office and handles all major services.
Can I visit any Civil ID office?
No, some services like biometrics are only available at specific centers.
Are Civil ID offices open on weekends?
They are usually closed on Friday, while Saturday hours may vary.
What is the time to receive a Civil ID?
A few days to a couple of weeks will normally be the time taken, depending on the application.
Read Also: How Much Gold Can You Carry from Kuwait to India? 2026 Rules
Final Thoughts
There is no need to become stressed out when it comes to locating the right Civil ID office. As soon as you are made aware of the PACI center that deals with your service and its timelines, the entire process becomes very easy.
With proper planning of your visit, the appropriate documents, and a confirmation of your status online first, you will be able to fit your job in one trip and not get frustrated.
