Quick answer: Mystro is a Kuwait-built HR and payroll system from Burgan National Information Systems (BNIS), and Mystro ESS is its employee self-service portal and app. Your employer gives you a company-specific login link (often companyname.mystrohr.com or an “ESS” page) plus a username and temporary password; in ESS you can download payslips, apply for leave, check your indemnity and loan balances and update personal data. If you cannot log in, your company’s HR administrator – not Mystro – resets the password.
How to log in to Mystro ESS
- Open the ESS link your HR department sent (bookmark it – each company has its own portal address) or install the Mystro ESS app from the App Store or Google Play and enter your company code.
- Enter your username – usually your employee number or work email – and the temporary password from HR.
- Change the password on first login and, in the app, enable fingerprint/Face ID.
- If you see “invalid credentials” three times the account locks; ask HR to unlock it rather than retrying.
What you can do in Mystro ESS
| Section | What it does |
|---|---|
| Payslips | View and download monthly payslips (PDF) – needed for bank loans, visa applications and rent contracts |
| Leave | Apply for annual, sick or emergency leave, see your balance and approval status |
| Indemnity | Live estimate of your end-of-service indemnity under Kuwait Labour Law |
| Loans & advances | Request salary advances and see repayment schedules |
| Attendance | Clock in/out (biometric or GPS in the app) and view timesheets |
| Documents | Civil ID, passport and residency expiry reminders; upload renewed copies |
| Requests | Salary certificates, NOC letters, bank letters – approved by HR online |
Common problems
- Wrong portal link: mystrohr.com itself is the vendor site; employees must use their company’s own ESS URL.
- Forgot password: use the “Forgot password” link if your company enabled email reset; otherwise HR resets it.
- Payslip missing: payslips appear after HR finalises payroll, usually the last working day of the month.
- Indemnity figure looks low: ESS calculates on basic salary or total salary as configured by your company; check with HR which components are included and compare with our indemnity formula.
Frequently asked questions
What is Mystro HR?
A Kuwaiti HR, payroll and self-service platform used by private companies to manage salaries, leave, indemnity and government forms; employees access it through Mystro ESS.
Is Mystro ESS the same as “ESS KRH”?
ESS pages are branded per company; if your employer’s portal is titled ESS with a company abbreviation, use the link and credentials they provided.
Can I use Mystro ESS after leaving the company?
Access is usually disabled on your last day – download your payslips and salary certificates before you leave.